We want you to feel confident in every instrument you buy from InstruDental. That's why all of our instruments come with a 3-year guarantee against manufacturing faults.
Put simply, if an instrument develops a fault because of the way it was made, we'll replace it.
What's covered?
Our guarantee covers manufacturing defects in the materials, workmanship or construction of the instrument.
If something isn't right and the fault is down to how the instrument was made, just get in touch. If it happens within 3 years of purchase, we'll replace the instrument at no cost to you.
What isn't covered?
Dental instruments work hard, so some signs of use over time are completely normal. Our guarantee doesn't cover:
- Normal wear and tear, such as gradual dulling, scratches or surface marks
- Damage caused by incorrect cleaning, sterilisation or autoclaving
- Using an instrument for something it wasn't designed to do
- Damage caused by dropping, bending, excessive force or modification
- Rust or corrosion caused by incorrect cleaning, drying or storage
The simple rule is this: if you've used the instrument as intended, looked after it properly, and it develops a genuine manufacturing fault, we'll put it right.
Need to make a claim?
We've kept the process simple.
- Email info@theinstrudental.co.uk with your order number and a photo or short video showing the problem.
- We'll review it and get back to you within 2 business days.
- If we confirm it's a manufacturing fault covered by the guarantee, we'll send you a replacement free of charge.
Why do we offer a 3-year guarantee?
Because we don't think buying a dental instrument should end at the checkout.
We started InstruDental to offer good-quality instruments at sensible prices, backed by the kind of service we'd want to receive ourselves.
Things can occasionally go wrong with any product. What matters to us is what happens when they do.
So if there's a genuine manufacturing problem with one of our instruments, we'll stand behind it.
